Exchange and Return Policy

Cancellation Policy

Customer Cancellations:

  • Prepaid and COD Orders: You can cancel orders within 24 hours of placement. For prepaid orders, we can issue a credit note or replace the item with another product of equal value.
  • Request Method: email at help@shauryasanadhya.com or whatsapp us at +91-9168076000 or +91-7058887600.

Label Shaurya Sanadhya Cancellations:

  • Reasons: We may cancel orders due to unavailability of materials, incorrect listings, or suspected fraudulent activities.
  • Refunds: For prepaid orders canceled by us, the full amount will be refunded to the registered bank account with in 5-7 working days. Customers will be notified via email.

Cancellation Charges:

  • Cancellations after placing prepaid orders will incur a 2-3% charge (payment gateway fees).

Credit Note Validity:

  • Credit notes issued for cancellations or exchanges or return are valid for life time, please note we don’t have bank refund policy

 

EXCHANGES & RETURN

1.   Contact us within 7 days of delivery via email at help@shauryasanadhya.com or whatsapp us at +91-9168076000 or +91-7058887600 Alternatively, you can submit your exchange request on our website.

 

  1. Purchase made from Clearance sale are not eligible for any kind of Return / exchange  
  2. Exchange can be done within 7 days of delivery, if the exchange is approved the exchanged item will be delivered in next 5-7 days from the time we receive the product return from customer.
  3. Only products which are unused, unworn, unwashed, undamaged, with all its  labels and tags completely intact, in original packaging and eligible for exchange.
  4. Any Thing which is Custom made are not eligible for any kind of Return / exchange  

6.   Processing Fee: A processing fee of ₹250 per product will be charged. Which will be adjusted from the Store credit or the customer will have to pay during the delivery of next order.

7.   Direct Shipping (Optional): If you prefer to send the product yourself, our team will provide you with the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use reputable courier services, as we are not responsible for any loss during transit.

8.   Reverse Pickup: Once customer agrees with our terms and condition, our team will arrange for reverse pickup.

  1. Quality Inspection and Dispatch: After receiving the product and inspecting the returned product, we will dispatch the new size/product  within 7-10 working days. Only one exchange per order is allowed. If the requested size/product is unavailable, a store credit will be issued for the total amount which will be valid for life time.

 

Exchange Eligibility:

  • Domestic Orders Only: Exchanges are available only for orders within India.
  • Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags.
  • Exclusions: Anything purchased from clearance sale and any order which is custom made will not be eligible for return or exchange.